Cell phone message complaint channel to open for consumers in China

BEIJING, March 15 -- A cell phone message

complaint platform is to open soon to provide a new channel for consumers'

complaints, China's State Administration for Industry and Commerce announced on

the eve of March 15, the World Consumer Rights Day.

The platform will have a consumer complaint hotline

with the help of local telecommunication departments. The platform has a unified

number, 12315, across the nation.

In addition to receiving complaints, the platform

will also issue warnings on consumption, the administration said.

"To better protect consumers' rights, the government

should lay the emphasize on prevention, instead of dealing with problems

afterwards," said Wang Dongfeng, an official with the administration.

The platform will work together with local public

security, quality supervision and commodity price bureaus, to achieve

information sharing and supervision collaboration.